Return & Refund Policy

At Silvera Forever, customer satisfaction is important to us. We carefully pack and dispatch our products to provide you with a pleasant shopping experience. Please read our Return & Refund Policy before placing an order.

1. Return Eligibility

Please contact us within 48 hours of delivery if you receive a damaged, defective, incorrect, or missing item.

To help us review your request, please provide:

• Your order number.

• Clear photos of the product and packaging.

• An unboxing video, if available, especially for damage or missing-item claims.

Products must be reported within the stated period for our review. Applicable consumer rights will not be affected by this policy.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact our customer support team with the required details.

After verification, we will provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

Please retain the product and its original packaging until your request is resolved.

3. Change of Mind

Returns or exchanges for reasons such as a change of mind, personal preference, or ordering the wrong item are not accepted unless expressly approved by Silvera Forever or required by applicable law.

4. Non-Returnable Items

For hygiene and product-protection reasons, used or worn jewellery, products damaged through misuse, and items returned without their original packaging may not qualify for a voluntary return.

This exclusion does not limit any rights available under applicable consumer protection laws.

5. Refund Processing

Approved refunds will be processed after the returned product, where applicable, has been received and inspected.

Refunds will generally be issued to the original payment method. The time taken for the amount to appear in your account depends on your payment provider or bank.

For Cash on Delivery orders, our support team will explain the available refund method and any information required to process it.

6. Return Shipping Charges

If a return is approved because an item was delivered damaged, defective, incorrect, or incomplete, Silvera Forever will explain the return or replacement shipping arrangements.

For any other return or exchange approved at our discretion, the applicable shipping charges will be communicated before the return is arranged.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation depends on the order's fulfilment and dispatch status and applicable law.

Orders that have already been dispatched may not be cancellable through the standard cancellation process.

8. How to Request a Return or Refund

Please contact us using the customer support details listed on our website. Include your order number, registered contact details, a description of the issue, and supporting photos or videos where relevant.

Please wait for our instructions before sending any product back. Unauthorised returns may delay processing.

9. Contact Us

For return, replacement, or refund assistance, please contact Silvera Forever through the official contact details listed on our website.

Important: Please use the official return address and customer support details provided by Silvera Forever. Do not send products to an address until your return request has been approved.

This policy is subject to applicable consumer protection laws in India.